Sales & Support
0800 007 6311
Chat live with a domain name advisor.


Where the context admits: "We" includes Only1 Web Services T/A Domain Renewals of: 10A Dryden Road, Wavertree Technology Park, Wavertree, Liverpool, L7 9PG, UK or any party acting on Only1 Web Services T/A Domain Renewals's implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" the relevant domain names Registry. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

  1. Definitions "Services" means domain name registration, web site hosting, email and any other service or facility provided by us to you. "Server" means the computer server equipment operated by us in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet.
  2. Domain Name Registration / Renewal 2.1 We make no representation that the domain name you wish to register / renew is capable of being registered / renewed by or for you or that it will be registered / renewed in your name. You should therefore not assume registration / renewal of your requested domain name(s) until you have been notified that it has or they have been registered / renewed. Any action taken by you before such notification is at your risk. 2.2 The registration / renewal and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register / renew a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name. 2.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute. 2.4 We shall not release any domain to another provider unless full payment for that domain has been received by us and in the case of .uk domains being subject to a 20.00 IPS Tag release fee.
  3. Service Availablity 3.1 We shall use our reasonable endeavours to make available to you at all times the Servers and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server that fall with in our guaranteed availability of 99.2% uptime. 3.2 We shall have the right to suspend / terminate the Services at any time and for any reason, generally without notice, but if such suspension / termination lasts or is to last for more than 2 days you will be notified of the reason. 3.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this subclause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.
  4. Payment 4.1 If any cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of 25. 4.2 All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. 4.3 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you. 4.4 Refunds will be given at the discretion of the Company Management.
  5. Intellectual Property Rights You shall obtain any and all necessary consents and clearances to enable you lawfully to make use of all and any intellectual property rights through the Services, including without limitation, clearance and/or consents in respect of your proposed domain name.
  6. Indemnity You agree to indemnify us and employees and directors against any action arising from the registration or use of domain names.
  7. Termination Without in any way limiting our rights under subclause 5.3 7.1 if you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you. 7.2 if you break any of these terms and conditions and you fail to correct the breach within thirty (30) days following written notice from us specifying the breach, we may terminate this Agreement forthwith upon written notice. 7.3 if you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith without notice to you. 7.4 on termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us. We shall further be entitled to post such notice in respect of the non-availability of your Web Site as we think fit.
  8. Limitation Of Liability LIMITATION OF LIABILITY You agree that we shall, under no circumstances, be liable for any damages resulting from loss of profits, arising out of or in connection with this Agreement. In particular we will not be liable for the following:

    (a) suspension / termination or loss of your domain registration / renewal; (b) use of your domain name registration / renewal; (c) interruption of your business; (d) access delays or interruptions to any web sites accessed by your registered domain name; (e) non-delivery, mis-delivery, corruption, destruction, or modification of data; (f) events beyond our reasonable control; (g) processing of an application for domain name registration; or (h) application of the Dispute Policy We shall not, under any circumstances, be liable or responsible for any errors, omissions or other actions by the registry administrator arising out of or related to your application, receipt of, or failure to receive a domain name registration. Our maximum aggregate liability shall not exceed the greater of: (a) the total amount paid by you for registration of the domain name; and (b) 25.00 (UK Pounds)
  9. Notices Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.
  10. Cancellations The Client shall be permitted to cancel an order of Services without reason within 7 days of the date of the order. The Company shall refund all sums paid made by the Client in full within 30 days of the notice of cancellation. The Client accepts that Domain Name Registrations and Pre-registrations and Renewals supplied by the Company within 7 days of the date of order shall not be subject to the 7 day cancellation period. If Domain Name Registrations and/or Pre-registrations / Renewals are not fulfilled an admin charge of 5.00 will be charged accordingly.
  11. Complaints Complaint handling is intended to be fair, confidential and effective. If you have a complaint about our service, simply call us on 0800 007 6311 or email and we will respond within 5 working days. We will always keep you informed of any issues with your website - this is one of the ways in which we improve our service.
  12. Law This Agreement shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English courts.
  13. Headings Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
  14. Entire Agreement These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

This does not affect your statutory rights as a consumer.